The Company's registered office:
TODOYUTE, SL
C/ Andrés Perpignan, 6
Elche is 03203
Spain
C. I. F.:B-54645304

TERMS AND CONDITIONS OF PURCHASE

Access to and use of the website www.creatingbags.com (hereinafter referred to CREATING BAGS or “Online Store”), as well as purchasing their products are subject to acceptance by the user of the TERMS AND CONDITIONS OF PURCHASE. Make sure that you have carefully read all the TERMS before making use of the services offered on the online store.

The access to CREATING BAGS and the use of the services implies the full acceptance of the present TERMS AND CONDITIONS OF PURCHASE and our Privacy Policy.

The TERMS AND CONDITIONS OF PURCHASE may change over time, it is recommended that the user access to all the same before you proceed to make a purchase. In the event of any change, CREATING BAGS will notify the users via Newsletter or other equivalent means.

In case you have any questions or require more information on the TERMS AND CONDITIONS OF PURCHASE or PRIVACY POLICY you can send a message to the e-mail address info@creatingbags.com.

1. REGISTRATION OF USERS

It is not necessary to be registered to place an order. However, to access some of our services, the user shall register by completing the registration form where you will be asked personal information that must be updated and adjusted to reality. At the end of the registration the user must accept the present TERMS and CONDITIONS OF PURCHASE AND our PRIVACY POLICY.

The user name and password should be kept in a safe place. Once you have obtained your user code and password, you can access the menu point “My Account” (log in) where you can modify the record data, display and monitor status of their orders.

In the case that it detects any misuse of your registration information, please contact immediately with CREATING BAGS through the e-mail info@creatingbags.com.

If you have forgotten your username and/or password, you can request them through the access “Access” where you have enabled a link “have You lost your password?” In this case, the system will send you an email with a new secure password randomly generated. Once you have accessed your account you can modify your password from the “account Details” in the password Change section.

2. ORDERS

To place an order in our Online Shop you need to enter personal information. In particular, it will require your real name, shipping address, email address, phone number. Also you will be required to enter information on the form of payment, which must be valid and correct.

3. ACCEPTANCE OF ORDERS

Once you have entered your selection of articles and completed the process of order request we will send you an email with the details of your order. This email is not acceptance of your order, just a confirmation that we have received your request for order.

The acceptance of your order and the completion of the contract of sale at a distance takes place when you are shipping to. The contract of sale takes place in Spain and the language used is Spanish.

Orders are subject to acceptance by CREATING BAGS, to that the user comply with and accept the TERMS and CONDITIONS OF PURCHASE AND to the availability of the requested product. CREATING BAGS, reserves the option not to accept the order in the event that payment information will not be passed, that the articles are not in stock, the quality of the article is not acceptable, that provide for problems of transport to the required destination, or detects any other type of incidence relative to the GENERAL CONDITIONS OF USE of the Online Shop.

The items added by you to your shopping cart are not reserved and, consequently, any other user can make the purchase of these items.

4. LABELING INTERNAL

All packaging, textile, for its placing on the market, both in the industrial cycle as in the commercial, it must be labeled in accordance with what is established legally.

It is mandatory that the bottle label contains the name or social reason or name of the manufacturer or the customer and his address. In any case, the customer shall be solely responsible for the container and, therefore, of all the infractions that one can incur on labelling regulation.

CREATING BAGS offers you the following possibilities concerning the labelling procedure:

Creating Bags offers the customer the option of buying the internal tag in the section of add-ons these possibilities:

  1. Internal label with the data of Creating Bags and data composition, and maintenance: cost +0,00 € (about the cost of the package)

  2. Internal label with the client's brand and composition data, and maintenance: the cost of this labeling can calculate it in the part of add-ons.

  3. Internal label no-brand "label, neutral", with data composition, and maintenance: this cost can calculate it in add-ons.

IMPORTANT NOTE

The containers are generally sold without any type of internal label so that it is the sole responsibility of the client to proceed to the labelling, legally established, being totally exempted the company Creating Bags of those containers that the client does not label on the basis of the legal obligations and has been informed on the basis of these conditions of purchase.

5. GOTS CERTIFIED

The customer should ask to Creating Bags that the cotton with which it is going to make the body of the container chosen is manufactured with GOTS Certified. In the invoice then it will include the Transaction Number from GOTS Certified provider of the material, not the packaging manufactured by Creating Bags.

The request for the client to require the organic cotton must be performed just at the time of placing the order by mentioning it in Comments of the order, or prior to payment, not being valid to do so at a later time. Any request that is made after having been made the order cannot be modified and will be performed with the commonly used materials for Creating Bags.

The material with GOTS Certified will be used for the main part of the product, this may contain accessory parts that are not to be of this same material.

6. FORMS OF PAYMENT AND PRICES

The user can perform the payment by using the following options:

  • Credit or debit cards: VISA, MASTER CARD, AMERICAN EXPRESS, 4B.

  • Payment platform Paypal.

  • Bank transfer to our account:
    No. :ES33 2085 8837 9803 3013 1134
    Entity: Ibercaja
    03203 – Elche


CONCEPT: indicate name and order number.
Send proof of payment to info@creatingbags.com.


CREATING BAGS uses a secure payment gateway with encryption of the payment data. Therefore, CREATING BAGS will not keep in its files the information concerning the data card used.

In the use of the debit card/credit the user confirms that the card used is yours or has been duly authorized by the owner for its use. Transactions with credit/debit card will be subject to a security check and validation by the issuing entity. In the event that the issuer of the card refuses the transaction, CREATING BAGS will not be responsible for delays or cancellations of shipments.

The prices of the items applied in the online shop are represented in EUROS (EUR) and include VALUE ADDED TAX (VAT) applicable. In the case of Switzerland, Norway, Ceuta, Melilla, Andorra and the Canary islands the shipment will be made DDU by which the prices of the items will be invoiced without VAT pursuant to Law and you will be responsible for the payment of any fee or applicable taxes. In the summary of your order in the section of CONFIRMATION AND PAYMENT will be able to review the prices without VAT attributed to your order.

The prices of the items entered are valued in EUROS. Payments and refunds for all shipments will be made in euros (EUR). If your credit/debit card is not denominated in EUROS, the exchange rate applied to the corresponding bank according to the market exchange rate.

The orders of customers who make a purchase from the European Union will be shipped under the terms DDP (DELIVERY DUTY PAID) which means that the final prices include taxes and applicable duties. If the shipment has been made to a country with applicable tariffs (for example, the case of Switzerland, Ceuta, Melilla, and the Canary islands) in the case of a return, the processing costs and the tariffs will not be refunded. You must contact your manager of customs nearest to the recovery of the amount of the same.

In general, the prices of the items reflected in the Online Shop do not include shipping costs. In the SHIPPING section, you will find information on the cost of the transport is assigned to each region or country and depending on the volume of their purchase or the promo at the time, the cats shipping can be free for the Peninsula or the Balearic islands.

All prices on our website, have a validity of 30 days, and may vary without notice.

7. SHIPPING.

7.1 DESTINATIONS, COSTS OF SHIPPING AND INSURANCE

Shipping addresses cannot be post office box. Shipments will be made according to the conditions established on the website of CREATING BAGS, Shipments, Returns and exchanges.

The cost of transport varies according to destination and volume of purchase. The costs described in the website listed above are estimates, and may arise some small differences due to the volume of the shipment and increases in the rates of transport. Check the cost of transport at the end of the screen TERMINATION PURCHASE where you will come described the exact amount.

The delivery times specified are only for guidance and do not take into consideration possible delays due to payment approval or exceptional conditions of transport.

CREATING BAGS insures each purchase during the transport process until the order is delivered at the destination address entered by the user. To complete the process of purchase all orders must be signed for on receipt, at which time you are responsible for the items purchased. In the event that you have made a purchase with shipment to another person (for example, in the case of a gift), you accept as a valid signature in the place of receipt by another person and the responsibility of the articles happens to be yours as well.

Once the order has been billed we will send you an e-mail confirming the shipment and your order number for follow-up. If you have registered as a user of the online store, you can track your order by logging into your account via the section “ACCESS”. You can also access purchase order information through the “access DIRECT ACCESS TO ORDERS”.

8. RETURNS AND EXCHANGES

8.1 RETURNS AND EXCHANGE POLICY. FREE PICKUP

The management costs of return and/or exchange are free.

To exchange or return any item in your order you should follow the steps indicated in the paragraph Returns* for the return of the product to our stores. As the refund term, you have 14 days following receipt of the order.

The refund will be made within a maximum period of 3 days from the receipt of goods at our warehouse and after checking that the product has been returned in perfect condition. The refund shall be in the form of payment selected at the time of making your purchase. The expenses of delivery (if any) will not be refunded.

All items must be returned in perfect condition without having been used, and with bags, boxes, labels and original packaging. If the returned item has any damage the acceptance of the return or exchange may be refused.

All the articles are subjected to a quality control to detect damage or defects prior to shipping. If you receive an item that is not in perfect condition, please contact us immediately by e-mail info@creatingbags.com.

8.2 RETURNS

RETURNS POLICY

All item purchased in CREATING BAGS through our website can be returned within a maximum of 14 calendar days from the date of receipt of the product.

Only, and for the case that the order of items to CREATING BAGS to the customized products to the clients choice, will operate the exception of the right of withdrawal, in accordance with the provisions of Law 3/2014, of 27 march, by which modifies the text refundido of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.

STATE OF THE PRODUCT

For the return to be accepted by CREATING BAGS, it must meet the following requirements:

  • That the product is returned in perfect condition, and without its use has gone beyond the mere checking of the good state and functioning of the same.

  • That the product has not suffered any damage due to improper use.

  • That is in the same condition in which delivered to: preserving both its original packaging, as all of the initial content of the same.

  • Conservation of the original packaging. This is part of the price of the product. Accordingly, in the event that the product is not returned in its original package, the good will suffer a depreciation.

CREATING BAGS is welcomed the right to refuse any return, in the case that do not meet the guidelines set forth above. Orders that have benefited from a promotion or a gift item, must be returned in its entirety to receive the refund.

Once rejected any return, the customer will have 3 months to collect and/or withdraw your order of the central facility by carrying with the costs of collection. If in 3 months it has not been picked up, the package will be delivered to the charity.

CHANGES

No changes are made to a model or color, so that, if you want to exchange an item for another, you must make a return and re-do a new purchase with the desired article. Once received the return, we will cash the refund amount via the same payment method.

RETURNS

To carry out a return, follow the following steps:

  • Send an email to the address info@creatingbags.com.

  • It is necessary to detail in the subject of the message the order number.

  • Please let us know also the references of the articles that you want to return separated by a comma, select “RETURN or EXCHANGE” and explain the reason for the exchange or refund. Type your comment. It will help us to improve.

  • When you send the email, you AGREE to the terms of our Exchange Policy and Refunds set forth in this document Terms and Conditions.

Once you have received the email at customer service:

  • It is essential that the package includes all of the above.

  • Cut the address and paste it in the package, so that it is clearly visible.

  • Send the package through the postal service may consider appropriate. The shipping costs shall be borne by the customer.

We recommend that you retain proof of sending.

REFUND OF THE AMOUNT

Once received the item and when the return has been approved and authorized, you will receive a confirmation email indicating that the amount of the product or products returned, will be credited using the same method of payment used. The initial shipping charges will not be returned.

The amount will be reflected in your account within approximately 7-15 days from the time that you have received the confirmation email of refund and depending on the conditions of each bank.

RESPONSIBILITY

CREATING BAGS is committed to deliver as soon as possible your order to the shipping company selected. However, CREATING BAGS is not responsible for: damage resulting from a wrong transport, especially for reasons such as industrial action, traffic congestion, and in general any other typical motif of the sector that result in delays, loss or theft of the product chosen. Not from technical failures, which, by accidental causes, or any other type, may impede the normal operation of the service through the internet. Or by the lack of availability of the site for reasons of maintenance or another to avoid that the user can access the service. CREATING BAGS will use all available means to provide the process of selection, payment and shipping of the desired product. CREATING BAGS disclaims any responsibility for causes of third parties, to fortuitous circumstances and situations of force majeure.

In the same way, will not be the responsibility of CREATING BAGS if, in the case of a return, the product suffers any damage derived from the improper packaging that the customer used for referral to CREATING BAGS, or for damages resulting from a wrong transport directly repercutible to the transport company used by the customer for the return of the product.

Once received the return request:

Please remember that the items must be returned within the following 14 days from the receipt of the confirmation of return in its original packaging.

Once your return has been received and verified you will be notified by e-mail. The refund will be effective three days after receipt and verification of the return, and never in a period exceeding 30 days. If you have any questions about the process of returns and exchanges please contact info@creatingbags.com

8.3 CANCELLATION OF THE ORDER UNDER THE STANDARD DSR (DISTANT SELLING REGULATION)

In accordance with the Regulation DSR (Distant Selling Regulation), if you have made a purchase from a country of the European Union have the right to cancel your order by written notice up to 7 working days after its receipt. To make a return under regulation DSR must send us a communication via email info@creatingbags.com or a formal writing requesting a refund RSD, the order number and the items you want to return to the following address:

TODOYUTE, SL
CREATING BAGS
C/ Andreu Perpinya, 6
ELCHE is 03205
SPAIN

If you submit to the DSR, the cost of return under this policy be borne by you and you shall ensure that the means of transport is safe and that the goods are returned to us in good condition to the following address:

TODOYUTE, SL
CREATING BAGS
C/ Andreu Perpinya, 6
ELCHE is 03205
SPAIN

For orders cancelled under the regulations DSR you will receive a full refund of the cost of the items and the cost of transport. Once you have made your request to cancel the order under this regulation will receive an email with confirmation of your return, which you must enter in the shipping.

1. All returned items must be in perfect condition and not have been used. The return should be made from the same country of reception of the shipment.

2. We will refund the full cost of your order, including the cats of transport, within a maximum period of 30 days from the receipt of goods at our warehouse and after checking the good condition of the same.

If you do not wish to avail of the regulations DSR you can use our COLLECTION service is FREE. To do this follow the instructions previously mentioned.

8.4 DEFECTIVE ITEMS

  1. ITEMS RECEIVED DEFECTIVE

All the articles are subjected to a quality control to detect damage or defects prior to shipping. If you receive an item that is not in perfect condition, follow the process of RETURN or EXCHANGE REQUEST described above within a period of 14 days from the receipt of your order.

  1. ITEMS WITH HIDDEN DEFECTS MANIFESTED AFTER USE

There may be manufacturing defects hidden evidence behind the use of the article. Please note that items damaged through wear and tear cannot be considered faulty.

If you detect any hidden defect during the 6 months subsequent to the receipt of the item please contact us via e-mail to info@creatingbags.com. Please attach a description of the problem and, if possible, photographs showing the problem. In the case that the article present a manufacturing defect, we will manage your collection.

The acceptance of a defective product is carried out after inspection by our technicians after the receipt of the item in our warehouse. In the case of a defective product, we will proceed to his settlement, if possible. If your repair is not feasible, they shall proceed to replace the item with one exactly the same and of the same size. Shall be made only to the refund of the amount if the item cannot be repaired or replaced (with the exception of fees or import duties for Switzerland, Norway, Ceuta and Meilla and the Canary islands).

9. THE INTELLECTUAL PROPERTY

The use of the Online Shop and its contents does not confer any right of transfer of ownership of the content (copyright, trademarks, logos, images, graphics, photographs, etc) including computer code, programs, and databases. All content is the property of TODOYUTE, SL and is protected by national laws and international treaties of intellectual property. Any reproduction, dissemination, distribution, or other exploitation of such content is strictly prohibited and may result in a violation of applicable laws.

10. UNAUTHORIZED COMMERCIAL USE

This Online Shop and its contents are for the personal use of the end consumer. Not be able to modify, copy, distribute, transmit, reproduce, publish, commercially exploit, transfer, or sell any content, goods or services present in this. It is forbidden the use or exploitation of this content, products and services with business objectives to persons or entities other than TODOYUTE,.S.L..

11. APPLICABLE LEGISLATION

The GENERAL CONDITIONS OF USE and any other policy of our Online Store are subject to the Spanish legislation. Any litigation will be subject to the jurisdiction of the Courts and Tribunals of Elche.

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